Return and Refund Policy

Parlor Space curates premium, commercial-grade home leisure equipment and architectural wellness sanctuaries. Because of the bespoke craftsmanship, substantial weight, and specialized freight logistics involved, the following terms apply to all returns.

30-Day Return Window

We accept return requests on eligible standard products within 30 days of delivery. To qualify:

  • The item must be completely unused, unassembled, and in its original unopened packaging or protective wooden crating.
  • All original hardware, accessories, componentry, manuals, and documentation must be present and unaltered.
  • Custom-built, made-to-order, and personalized installations are non-returnable once production or fulfillment has commenced.
  • Commercial equipment requiring professional installation is non-returnable once uncrated. Contact us before ordering if you have questions about a specific unit.

Freight Delivery & Curbside Inspection Requirement

Most of our products ship via heavy LTL freight. Carriers cap their liability by released value, typically per pound rather than replacement cost, so documentation at the point of delivery is what preserves a claim.

  • You or an authorized representative must inspect the packaging, pallets, and exterior crating before signing the carrier's Bill of Lading (BOL).
  • If visible structural damage, gouges, or punctures are observed, photograph the crating while the driver is on-site, write "Damaged upon delivery" on the carrier's paperwork, and notify support@parlorspace.com within 48 hours.
  • Where damage is documented on the BOL, Parlor Space files the freight claim, coordinates with the carrier and manufacturer, and pursues repair, replacement, or credit on your behalf. No restocking fee applies to a documented freight-damage claim.
  • A clean signed BOL is the carrier's evidence the shipment arrived intact. Damage reported after a clean signature is substantially harder to recover and may not be recoverable.

Restocking Fee & Return Freight

  • Approved elective returns — including spatial constraints, buyer's remorse, and aesthetic preference changes — are subject to a 25% restocking and fulfillment processing fee. This fee covers return handling, inspection, and the original outbound freight absorbed on complimentary shipping orders.
  • Return freight and specialized transport handling are the customer's responsibility and are billed separately from the restocking fee.
  • Because of the carrier and handling specifications required for heavy assets, Parlor Space arranges the Bill of Lading and scheduled carrier pickup through our logistics network on your behalf. The return freight expense and the 25% restocking fee are both deducted from your final credit.
  • No restocking fee applies where a return results from documented freight damage or a fulfillment error on our part.

Missed Appointments, Refused Deliveries & Storage

  • A shipment refused at delivery for any reason other than documented freight damage is treated as an elective return and is subject to the 25% restocking fee, plus return freight and any charges the carrier has already assessed.
  • Carriers charge a redelivery fee for each additional attempt when no authorized recipient is present during a scheduled delivery window, and daily storage charges accrue once free storage time at the destination terminal is exhausted. These are passed through at cost and deducted from any refund.

Return Process

  1. Initiate contact. For freight damage, email support@parlorspace.com within 48 hours of delivery with your order number, on-site photographs of the crating and unit, and a clear photo of the marked delivery receipt. For elective returns, contact us within your 30-day window with your order number, photographs showing the item remains sealed in its original crating, and the reason for the request.
  2. Authorization and dispatch. Upon review and approval we issue a Return Merchandise Authorization (RMA) with freight pickup instructions and carrier documentation. Returns sent without an active RMA will not be accepted.
  3. Inspection and credit. Once the unit is received, inspected, and verified in factory condition at the designated distribution center, your refund — less return freight and the 25% restocking fee — is issued to your original method of payment within 5–7 business days.

Customer Concierge

support@parlorspace.com · (562) 600-5902 · Parlor Space, 10820 Beverly Blvd, Suite A5 PMB 1120, Whittier, CA 90601, United States

Parlor Space is a brand operated by BL Ventures Group LLC.